Comments on: Who wants ShoreTel telnet login credentials?

By: Neil

Neil — Thu, 28 May 2009 15:58:06 +0000

David… sorry for the lack of response, I was out of work and looking for a new job… which I’ve found, thankfully.

Hopefully you’ve found your answer and gotten the help you need on your question. For what it’s worth, I do not believe that you can use a Shoretel switch without the director server.

By: David

David — Sun, 19 Apr 2009 19:28:28 +0000

i have an 60/12 and the phones that i would like to use is there a way to use them without the server?

or is there a way to get the 7.5 software so i can build a server

By: Neil

Neil — Thu, 29 Jan 2009 18:34:34 +0000

That is some old equipment Nematoad. I’m not familiar with the hardware on those units. Have you tried asking for help over at shoretelforums.com? Lost of helpful folks over there that may have your answer.

By: Nematoad

Nematoad — Wed, 28 Jan 2009 10:39:25 +0000

I opened up my Shoregear-12 Teleworker and looked it over. It appears to have some rows of header pins on the circuit board. Anyone know which one is the console header, which one is the JTAG port, and which one will clear the device’s settings. Shoregear-12 is dated 1998. Very old, but still functiaonl.

Nematoad

By: Nematoad

Nematoad — Wed, 28 Jan 2009 10:33:53 +0000

I have a Shoregear-12 IPBX-12 phone switch. My Shoretel director 5.2 system cannot find it. Its also called a teleworker.

Do you know where the console port on this switch is located? Do you know how to clear its config?

By: Neil

Neil — Tue, 16 Sep 2008 20:22:32 +0000

@tom
have you enabled telnet on the phone? at the end of the original post, it provides the command to run for doing this.

best to do this from the director.
phonectl.exe -telneton x.x.x.x

once it’s enabled, you should get a prompt to log in.

By: tom

tom — Tue, 16 Sep 2008 19:05:31 +0000

telnet to phone returns could not open on port 23, is there a different port other than the default used for phones?

By: Neil

Neil — Tue, 12 Aug 2008 17:26:45 +0000

@Duane
You are correct… I provided the -telneton command for a phone, not a switch. Thank you for the heads up, I will edit the post.

By: Duane Martz

Duane Martz — Tue, 12 Aug 2008 17:08:38 +0000

You need a different commeand for a Shoretel Switch

ipbxctl -telneton XXX.XXX.XXX.XXX
login=anonymous
pw=ShoreTel

By: Charles

Charles — Tue, 15 Apr 2008 06:59:25 +0000

I’ll clear up a misconception. Enabling telnet via the Shoretel Director Server is not the only way to enable it, it’s just that the Shoretel Server has the “ipbxctl” and “phonectl” commands loaded on them. There are utilities that have been written by dealers that give you the same functionality from any computer you like. It’s not hard to do and it’s not hard to duplicate this.

with that said, the password is out there, and since it is…no reason to stop it now. I have re-edited your original post and placed the password there. Shoretel Forums is a Support forum after all, and it’s only there to help.

Charles

By: Neil

Neil — Sat, 12 Apr 2008 14:38:10 +0000

@DoTell
Not as simple as that. The Director is a Windows server that runs on your network. Would not be possible for anyone to user their own Director to manage your switch.

You’ve got just one piece of the puzzle for a ShoreTel solution. To know the full cost, you should contact ShoreTel and have them get you in touch with a reseller.

By: DoTell

DoTell — Sat, 12 Apr 2008 06:00:12 +0000

Neil,

My suspicions are confirmed. I am looking for voip solutions and came across this older unit (IPBX-12) with some curiosity. Hosted voip is the way to go for small businesses. This Shoretel unit just proves that any tin box will cost its weight in gold in IT support. Any way, I will give the tin can one final chance. I will post the the unit’s ip address and forwarded port 5555 (or whatever). If anyone with this Director thing would be kind enough to enable the telnet I would be much obliged, otherwise thanks for you comments.

By: Neil

Neil — Fri, 11 Apr 2008 13:50:24 +0000

@DoTell
You must first enable telnet on that device from the Director. How old is the unit?

@Charles
Thanks for posting a comment. I do appreciate your feedback. And your forums are a great source for ShoreTel support.

You are correct regarding the dangers of damaging the equipment with the ability to log into them. However, I believe that if you’re paying the money for any device, you should have the ability to work with it as you need. Keeping the credentials private seems too restrictive to me (regardless of how ‘easy’ it is to get them). I don’t agree with having to contact someone else to get access into a device that I own.

With telnet disabled on all devices, and having to manually enable it from the Director, I think that adds an extra layer of security against someone just telnetting into a voice switch randomly.

Why doesn’t ShoreTel allow that password to be changed? Why not just have telnet always enabled on all devices and have the ability to change the credentials… like most other network devices? If that was the case, I wouldn’t be typing this right now.

I’ve updated my post with a warning about potential damage that can be caused.

By: Charles

Charles — Sun, 06 Apr 2008 07:00:26 +0000

Sorry you didn’t like the fact that I edited your post on ShoretelForums. Your post was the first one that I had to edit within 2 years of running the forum. I don’t work for Shoretel, and I don’t get paid to host it. I am just providing an outlet, just like you.

with that said, If you have “default” passwords running on your cisco and HP switches, then any IT savvy person could mess with them. That’s why most people change them, right? Do you have the ability to change the telnet password in Shoretel? Are you aware of the damage or information that somebody could get by logging into one of these switches.

I didn’t care if you shared it, just not publicly. The password is not hard to get, I just didn’t see the need to make it any easier.

-Charles

By: DoTell

DoTell — Fri, 04 Apr 2008 07:13:37 +0000

I bought an IPBX-12 used and can not log into a telnet session. Is it the case that after resetting the device, it will not accept telnet authentications without being configured by Director first? It does not have a serial port? The telnet port will not accept connections until configured by software? Does vxworks have some default password like root/root or similar? Is this IPBX model a lost cause?

By: Neil

Neil — Sat, 22 Mar 2008 23:55:42 +0000

Isidro… sorry for taking so long to respond, I’ve been traveling quite a bit.

You need to run that command from your Director server. Once you do that, you should be good to go.

By: Isidro

Isidro — Fri, 07 Mar 2008 14:14:43 +0000

Hello, thanks for posting this however it is not working for me. I put in anonymous for the username and ShoreTel for the password and it says incorrect….. What did you mean by “Don’t forget to enable telnet to that device before wasting your time trying to log in:
phonetcl.exe -telneton TARGET_IP_ADDRESS” Where is this .exe file? Anyways thanks again

By: Neil

Neil — Wed, 05 Mar 2008 23:53:46 +0000

It took me a while to go through my comments and approve them… looks like I’ve helped a few folks in need of help!

By: Michael mullen

Michael mullen — Sat, 01 Mar 2008 01:18:44 +0000

THIS IS AWESOME! I really needed to telnet into one of my switches.
thanks

By: gene rodriguez

gene rodriguez — Thu, 28 Feb 2008 15:58:26 +0000

thank you, youve help out this poor soul!